STFF-3632 - USA (Raleigh, North Carolina) - Licensing Board Management Services - Deadline November 7,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: STFF-3632

Government authority located in Raleigh, North Carolina, USA; based organization looking for expert vendor for licensing board management services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide licensing board management services for Assign one principal account manager to the government authority located in Raleigh, NC.
- Assign one employee who will be the “Board Administrator” dedicated to this Board
- Maintain an office in Wake County that is open to the public and physically accessible to the public
- Dedicate a phone line to be answered from 9:00 AM through 5:00 PM each State Business Day
- Maintain Board calendar and ensure compliance
- Designate a rule-making coordinator and assist the Board and Board attorney with the rule-making process as necessary and publication
- Assign other staff to work on this contract as needed
- Obtain and maintain, at the Board's expense, dedicated telephone and facsimile lines in the Board's name that can be transferred to successor management companies
- Retrieve the Board's mail from the Board's post office box at least once each business day
- Stamp all incoming mail with the date and time of receipt
- Maintain the electronic and paper records of the Board; including complying with Record Retention laws and protect Board's electronic and paper records from unauthorized access and disclosure
- Monitor, manage, and maintain Board website; including but not limited to updating announcements, rules, forms, Board member information, and website licensee accounts
- Answer simple questions posed by the public by telephone, email, and letter
- Open and maintain checking and savings accounts in financial institutions as directed by the Board
- Prepare and submit to the Board Treasurer monthly, quarterly, and annual financial reports
- Check website database daily for credit card payments and match those payments with actual bank deposits
- Create and maintain the Board's financial records
- Communicate and coordinate with the appropriate entities for exam materials
- Familiarize himself/herself with Board rules associated with complaints
- Correspond and coordinate with Board investigator regarding investigation of complaints
- Review and mail any other documents associated with complaint process, including but not limited to notices of hearing and settlement agreements
- Update and maintain exam, corporate, reciprocity applications; including entering applicant information into database in preparation for Board review
- Telephone calls to the Board's telephone line shall roll over to an answering machine if the calls are not answered by the sixth ring.
(2) All questions must be submitted in writing no later than October 18, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Onsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 7 November, 2019

Question Answer Deadline : Friday, 18 October, 2019

Category : Staffing Services

Country : USA

State : North Carolina

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